Supported Cloud Services

SoftwareOne Cloud Managed Services provides operational management support services for the following AWS services.

Incidents: All AWS Services (provided when SoftwareOne led support is selected in the Services Contract).

• Incident support for all AWS Resources available in the AWS Portal and the AWS API

• Troubleshooting operational or systemic problems with AWS resources

• Troubleshoot problems detected by Health Checks

• Recommendations for resolving issues

• Escalate to AWS Support, issues that cannot be resolved by SoftwareOne

• Case Management for escalations

Service Requests: All AWS Services (provided when SoftwareOne led support is selected in the Services Contract)

• "How to" questions about all AWS services and features

• Best practices to help successfully integrate, deploy, and manage AWS resources

Spend Management: All AWS Services.