Service Onboarding

When you select the service, SoftwareOne assign to you a dedicated Project Manager, to guide you through the onboarding process from start to completion. The Project Manager is your single point of contact throughout the onboarding process.

Process

The onboarding process consists of a series of workshops and service set-up activities that include:

• We conduct a two (2) hour onboarding session for your nominated Authorized Contact(s), delivered through a SoftwareOne conferencing solution, to provide an overview of the Cloud Management Portal and Spend Management feature, and to gather requirements for configuration of the service.

• We assist you in configuring the administrative access required for SoftwareOne to setup Cloud Account Billing, (required if you transfer billing of any of your cloud accounts to SoftwareOne).

• We provide credentials and access URL’s for the Cloud Management Portal and Spend Management Feature, for up to five (5) nominated Authorized Contact(s).

• We provide you with email address and telephone contact number information to your nominated Authorized Contact(s), to give them access SoftwareOne support.

When onboarding is complete, you can add/remove cloud accounts from the service by:

• Raising a Service Request, and

• Providing SoftwareOne with thirty (30) days’ notice.